Frequently Asked Questions (FAQs)

1. Do you offer free shipping?

• Yes, we offer standard free shipping on all orders with no minimum purchase required.

2. How long does delivery take?

• Our processing time is 1–3 business days.
• Once shipped, delivery usually takes 5–8 business days.
• Total delivery time is typically 6–11 business days from the date of purchase.

3. What is your order cut-off time?

• Orders placed before 5 PM (GMT – London) are processed the same business day.
• Orders placed after 5 PM will be processed the following business day.

4. Do you ship internationally?

• Yes, we ship internationally to most countries. In future we will try to cover all countries in world.
• For other inquiries, please contact our support team at support@claywhispers.com or call +44 7418 379775.

5. What is your return policy?

• We offer a 30-day return policy from the date of delivery.
• We accept returns only for defective products.
  

6. How do I start a return?

• Email  (support@claywhispers.com) with your order number and reason for return.
• Our support team will guide you through the process.

7. Are there any items that cannot be returned?

• If the products arrived at you in fully correct without any issues, you can't request a return for these products because we only accept returns for defective items.

8. What payment methods do you accept?

• We accept major debit and credit cards, digital wallets & PayPal, and other secure payment options available at checkout.

9. Is my payment information secure?

• Yes, we use SSL encryption and industry-standard security measures to keep your payment information safe.

10. How can I track my order?

• After your order ships, you will receive an email with a tracking link to monitor delivery progress.

11. My tracking shows “delivered,” but I have not received my package. What should I do?

• Check with your local post office, neighbours, or building reception.
• If you still cannot locate your package, contact us at support@claywhispers.com for assistance.

12. When can I reach customer support?

• Our business hours are Monday to Saturday, 9 AM – 5 PM (GMT) Greenwich Mean Time (London).
• We are closed on Sundays.
• You can reach us at support@claywhispers.com or call +44 7418 379775 during business hours.

13. Can I cancel or change my order after placing it?

• If your order has not been processed yet (before 5 PM GMT), contact us immediately at support@claywhispers.com to request a cancellation or modification.

14. What should I do if my item arrives damaged or defective?

• Contact us right away with photos of the damaged item and packaging.
• We will arrange a replacement or refund promptly.

15. What are your contact details?

• Phone Number: +44 7 418379775
• Email: support@claywhispers.com
• Physical Address: 7 Copperfield Rd, Coventry CV2 4AQ, United Kingdom
• Business Hours: Monday - Saturday: 9 AM - 5 PM (GMT) Greenwich Mean Time (London)
• Sunday: Closed