Return & Refund Policy

🛡️ Consumer Guarantees

Our Errors: Wrong/missing items qualify for full/partial refund within 15 days.

Faulty Products: Refund, replacement, or repair for manufacturing defects.

📦 Return Eligibility

1) Product Defects

  • Replacement within 3 days (no refunds for replacements).
  • Refund requires:
    • Email within 24 hours of delivery, and
    • Order number & photos as proof.

2) Shipping Damage

  • Notify us within 24 hours of delivery.
  • Keep packaging unopened and provide photos.

3) Wrong Items

  • Contact us immediately.
  • Provide order details & photo evidence.
  • We aim to resolve within 24 hours.

⚠️ Note: Returns are only accepted under the conditions listed above (defects, wrong items, shipping damage). Non-defective returns are subject to prior approval.
Return method: By mail only.

🚚 Return Shipping Costs

  • Customers are responsible for all return shipping costs.
  • We do not provide prepaid return labels (customers must arrange and pay for postage).
  • Original shipping fees are non-refundable.

Return Process Timeline

Action Timeframe
Defect Notification Within 3 days of delivery
Refund Processing 5–10 business days after we receive the return
Replacement Shipping After defect confirmation

🛛 Non-Returnable Items

  • Items damaged by misuse or modification
  • Products without valid proof of purchase
  • Opened/non-defective items (except wrong shipments)

📧 Need Help?

Email: support@claywhispers.com
Response within 24 hours (Mon–Fri)